To Returns

• To return your product you have to contact us once.
• Once the Return Order request has been received and reviewed, the return instructions will be emailed to you. Please ship the package back within 7 days after Golden Bird Jewels approval according to the instructions provided.
• You must have to follow our process, without that if any issue’s occurs with your order we will not responsible for that.
• While you will return your Jewelry we are not responsible if your parcel lost or for on hold by custom department.

 

Exchange a Purchase

• Complete and submit the Order Exchanges Request.
• Once the Order Exchanges Request has been received and reviewed, if we find any misleading things regarding your order we will reject your request of cancelation.
• The return instructions will be emailed to you. Please ship the package back according to the instructions provided.
• Please email us the details of the new item(s) you would like in exchange for your returned order, and we will set up the new order in your account.
• In the case the exchange order isn't over $100 of the original order, there is a $15 shipping fee.
• In the case the exchange order value is less than the original value of the original order your order will be not applicable for the exchange purchase.